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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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When hiring a cleaning company, like DeJong Services LLC, it's essential to consider a few key factors:
1. Reputation and Accreditation: Look for a company with a solid reputation and accreditations like BBB. This ensures reliability and quality service.
2. Insurance: Make sure the company is fully insured. This protects you and your property in case of any accidents or damages during the cleaning process.
3. Range of Services: Choose a company that offers a comprehensive range of services to meet all your cleaning needs, from residential to commercial and specialized cleaning services like deep cleaning, move in/out, post-construction/renovation, and office cleaning.
4. Experience and Expertise: Opt for a company with experienced and well-trained staff. This ensures that the job will be done efficiently and to a high standard.
5. Customer Reviews: Check customer reviews and testimonials to get an idea of the company's track record and customer satisfaction.
By considering these factors, you can make an informed decision and hire a cleaning company that meets your needs and exceeds your expectations.
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What is the most common type of project or service your company provides?
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The most common type of project or service provided by DeJong Services LLC is deep cleaning services and move in/out cleans for residential homes.
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What would you like your customers to know about your company?
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At DeJong Services LLC, we want our customers to know that we are committed to providing exceptional cleaning services with a focus on quality, reliability, and professionalism.
Here are a few key points we'd like our customers to know:
1. Quality Service: We take pride in delivering high-quality cleaning services that meet and exceed our customers' expectations.
2. Reliability: Our team is dedicated to being reliable and punctual, ensuring that our customers can always count on us to get the job done right.
3. Professionalism: Our staff is trained, experienced, and professional, providing a level of service that is unmatched in the industry.
4. Customized Solutions: We understand that every customer is unique, which is why we offer customized cleaning solutions tailored to meet their specific needs.
5. Satisfaction Guaranteed: Customer satisfaction is our top priority, and we will do whatever it takes to ensure that our customers are happy with the results.
6. A+ Rating with BBB: We are proud to have an A+ rating with the Better Business Bureau, a testament to our commitment to integrity and customer satisfaction.
7. Fully Insured: For your peace of mind, we are fully insured, so you can trust that your property is in safe hands.
8. Woman-Owned: DeJong Services LLC is a woman-owned business, dedicated to providing top-notch cleaning services while supporting women in entrepreneurship.
At DeJong Services LLC, we're more than just a cleaning company – we're your trusted partner for all your cleaning needs.
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What is your company best known for?
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DeJong Services LLC is best known for providing high-quality cleaning services in Charlotte, NC. We specialize in deep cleaning, move-in/move-out cleaning, and post-construction cleaning, ensuring that every space is spotless and refreshed. Our attention to detail, professionalism, and commitment to customer satisfaction set us apart in the industry.
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What separates your company from the competition?
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At DeJong Services LLC, what separates us from the competition is our personalized approach to cleaning, tailored to meet the unique needs of each client. We pride ourselves on our meticulous attention to detail and use proven methods to ensure every space is thoroughly cleaned. Additionally, we're BBB accredited, insured, NC SBE certified, and NC HUB certified, offering not only exceptional service but also peace of mind. Our commitment to reliability, professionalism, and exceeding expectations ensures a superior cleaning experience every time.
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Does your company offer a warranty or guarantee?
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DeJong Services LLC offers a satisfaction guarantee on all our cleaning services. If a client is not fully satisfied with the results, we will return to address any concerns at no additional cost. Our goal is to ensure every space is cleaned to the highest standard, providing our clients with the peace of mind that their property will be spotless and well-maintained.
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What questions do customers most frequently ask you? What is your answer?
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Customers frequently ask us the following questions:
What does your cleaning service include?
Our cleaning services cover all major areas of your property, including kitchens, bathrooms, living spaces, and bedrooms. We also clean appliances, baseboards, windows, and blinds, with specific services tailored for deep cleaning, move-in/move-out, and post-construction cleaning.
How much do your services cost?
Our pricing varies based on the size of the property, level of cleanliness, and specific service requirements. We provide custom quotes and often offer a price range to cover different conditions.
Do I need to be home during the cleaning?
No, you do not need to be present. We are fully insured, and you can trust us to complete the work efficiently. Many clients choose to give us access to their home while they’re away.
Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies and equipment. However, if you have specific cleaning products you prefer us to use, we can accommodate that request.
What happens if I need to cancel or reschedule?
We understand plans change. You can cancel or reschedule up to 48 hours before your appointment without a penalty. Cancellations made within 48 hours are subject to a $75.00 fee.
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How We Charge For Our Services
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Cleaning Services - Industrial
- $80.00 to $150.00 per man hour
- $150.00 to $800.00 per square foot
At DeJong Services LLC, we offer transparent and competitive pricing based on two main methods: per man-hour and per square foot.
For per man-hour pricing, our rates typically range from $40 to $80, depending on the complexity of the job and specific client requirements.
For per square foot pricing, our rates typically range from $0.90 to $5.00, depending on the scope of work and client needs.
Our billing philosophy is centered around providing upfront pricing and detailed estimates, ensuring our clients know exactly what to expect without any hidden fees or surprises. We believe in fair pricing for high-quality cleaning services tailored to meet each client's unique needs.
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Cleaning Services - Office & Commercial
- $0.05 to $0.40 per square foot
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