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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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We think that demanding superior customer service from company like ours is a must! Having been in the plumbing business for more than a decade, we know that customer service matters. Moreover, we are not talking about just the minimum simple customer service on the phone! We are talking about customer service that matters and lasts; one that creates pleasant experience in clients’ minds and provides for long term relationships between them and company members; this is Customer Service Above and Beyond!
Customer Service Above and Beyond
Homeowners and business owners have to really stop and think if this really is what they are receiving from their current plumbing provider. Once you have been treated right, you never forget it! But why does this have to be so rare? It doesn’t have to be, so long as the clients demand it and settle for nothing less.
Today Customer Service in the plumbing industry matters even more than any other time before. With so many options available on the market, the ones that will last and stay will be the ones that care for their clients. The ones that go the extra mile, providing not only quality plumbing workmanship, but also quality people service. Service that bonds the company with their clients. Service that is requested again and again, and referred to family and friends! This is what matters, and this is what sustains!
Drain Bears is a local, family owned drain and sewer plumbing company in Las Vegas, Nevada. We are proud to offer unmatched Top Notch Customer Service to all of our clients in Las Vegas! For more information about us and the services we offer, please visit our website at www.DrainBears.com.
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What is the most common type of project or service your company provides?
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Here are some of the most common types of services Drain Bears offers to all residents in Las Vegas:
If you've discovered a blockage or leak in your sewer in Las Vegas, then you can rely on the first-class sewer services and solutions provided by the Las Vegas drain & sewer specialists at Drain Bears. We can help with sewer blockages, cracked or misaligned pipes and any sewer issue you may have.
No DIG SEWER TRENCHLESS RELINING
Drain Bears has both pipe bursting and pipe relining solutions to repair and replace sewer pipes underground without the need for trench digging. This latest technology can save your pipes, floors, landscaping, time and money.
DRAIN CAMERA INSPECTIONS
Drain Bears have invested in the latest video inspection technology which can show the inside of your pipes, drains and sewers on-screen to allow us to get a clearer picture of your plumbing problem and provide an accurate diagnosis, as well as enabling us to locate any issue with pinpoint accuracy. This technology saves time and also allows you to view any issues for yourself.
ROOTER MACHINES
Dealing with any blockage, such as an invasive tree-root, no longer needs to be a complicated and inconvenient issue to remedy. Our rooter machines can quickly and easily remove even the most stubborn blockage with the use of an extremely fast moving rotor blade which can slice through and remove any blockage with ease, and can be performed without the need for digging.
HYDRO-JETTING
If you have a pipe blockage, Drain Bears' hydro-jetting service will really benefit you. The high-powered jets blast away the blockage to flow easily out of your pipes. And scheduling a hydro-jet clean can even prevent blockages from occurring in the first place.
PLUMBING EXPERTS
Having the latest plumbing technology is great, but it's worthless without skilled service-technicians who really know how to use it. Drain Bears hire the most qualified and experienced plumbers available and ensure they are provided with on-goin
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In what ways is your company environmentally friendly?
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We are proud to be a No Dig drain and sewer repair company in Las Vegas. We are environmentally friendly by avoiding the unnecessary digging and excavating of landscapes and front yard vegetation such as trees, shrubs, and bushes for main line sewer and drain repairs and repipes. Destroyed vegetation takes many years to grow back, hence our environmentally friendly plumbing repairs preserve homeowners their beautiful landscapes! Here is a little more information on the no dig drain and sewer repair:
First, let’s learn what pipe relining is. Pipe relining is also called by many Cured in Place Pipelining or CIPP for short. This is a method that can in many cases save your broken sewer or drain pipe by replacing it without the expenses for digging your front yard and landscaping it all over again. However, replacing landscaping and the mess outside the house is not the only problem you will be dealing with when replacing major plumbing pipes. It is the time involved as well. Pipe relining can cut the time of the drain repair in half. Pipe relining is indeed a trenchless technology, because almost no digging is involved. And Yes, Trenchless No Dig Pipe relining is available in Las Vegas, Henderson, and Boulder City. In fact the team at Drain Bears is specializing in this type of drain and sewer repair!
Now let’s get to the nits and grits of the actual process. Essentially, the way this works is by replacing your old and broken sewer or drain pipe and curing it from the inside by using a unique resin. This unique resin works by drying in time and forming another layer of pipe within the already existing pipe. In most cases the new pipe is even stronger than the original one.
In order to complete the pipe relining process the following steps are followed:
Step One: First, the pipes are thoroughly inspected in order to determine their true current condition, and the real extend of their damage. Usually a pipe video camera inspection is what can provide this valuable inf
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What would you like your customers to know about your company?
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One of the most important thing we want our customer to know about Drain Bears is that we provide all homeowers with written guarantees for the work performed by us. Here is why we think like that:
Guarantees on major plumbing work and any other type of work performed to your home is something that everybody should take advantage of, if offered of course. The only problem is however, that not all plumbing contractors offer them!
Nevertheless, guarantee is a very nice thing to have on any occasion. Simply because it gives the homeowner a piece of mind. This is especially true when there is a major plumbing issue and the repairs for it cost in the thousands of dollars. In this case we think that Guarantee is a must! (And that’s why we offer it!)
However, this is not the case every time. Not all plumbing contractors guarantee their work, which means that if something happens a few years down the road the homeowner may end up paying for the additional repair that will be needed at that time.
What could possibly happen though? Many things, but nobody really knows what and when for sure. It could be that a part was defective and down the road, it not working properly caused additional problems. Having some guarantee in place for specific number of years, will really give you some piece of mind. In addition, guarantees are usually standard. This means that they cover for what really needs to be covered and for as long as it needs to be covered.
If your plumbing company offers guarantees, this shows that they do quality work and that they care for their clients. Any company that offers guarantees is worthy of hiring! They will not only guarantee the work they do, but they will also gladly come back to you should there be a problem with their work.
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What is your company best known for?
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Drain Bears truly cares about all of their clients! With us you will always be treated with care and respect, while at the same time being provided with the quality craftsmanship work of all of our plumbers!
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What separates your company from the competition?
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We are a local, family owned drain and sewer company specialising in drain and sewer repairs using the most innovative techniques and methods! We are no dig Trenchless drain and sewer repair provider, proud to be offering such unique drain and sewer repair methods to all of our clients in the Las Vegas area!
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Does your company offer a warranty or guarantee?
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Drain Bears always offer written guarantees!
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What questions do customers most frequently ask you? What is your answer?
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Customers often ask us if we are licensed and insured? And our answer is always yes- we are licensed, bonded, and insured to work in Las Vegas, Henderson and Boulder City.
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Tell us a little about your company.
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About Us
If you've discovered a blockage or leak in your sewer in Las Vegas, then you can rely on the first-class sewer services and solutions provided by the Las Vegas drain & sewer specialists at Drain Bears. We can help with sewer blockages, cracked or misaligned pipes and any sewer issue you may have.
No DIG SEWER TRENCHLESS RELINING
Drain Bears has both pipe bursting and pipe relining solutions to repair and replace sewer pipes underground without the need for trench digging. This latest technology can save your pipes, floors, landscaping, time and money.
DRAIN CAMERA INSPECTIONS
Drain Bears have invested in the latest video inspection technology which can show the inside of your pipes, drains and sewers on-screen to allow us to get a clearer picture of your plumbing problem and provide an accurate diagnosis, as well as enabling us to locate any issue with pinpoint accuracy. This technology saves time and also allows you to view any issues for yourself.
ROOTER MACHINES
Dealing with any blockage, such as an invasive tree-root, no longer needs to be a complicated and inconvenient issue to remedy. Our rooter machines can quickly and easily remove even the most stubborn blockage with the use of an extremely fast moving rotor blade which can slice through and remove any blockage with ease, and can be performed without the need for digging.
HYDRO-JETTING
If you have a pipe blockage, Drain Bears' hydro-jetting service will really benefit you. The high-powered jets blast away the blockage to flow easily out of your pipes. And scheduling a hydro-jet clean can even prevent blockages from occurring in the first place.
PLUMBING EXPERTS
Having the latest plumbing technology is great, but it's worthless without skilled service-technicians who really know how to use it. Drain Bears hire the most qualified and experienced plumbers available and ensure they are provided with on-going training so they stay current with the latest technology and best practices.
Blocked Sewer
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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We accept cash, check, credit cards, and we also offer financing for big projects with us.
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