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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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When looking to hire a janitorial or home cleaning company, prioritize checking their insurance and bonding, thoroughly research online reviews, ask about their cleaning process and specific services offered, request an in-person estimate, inquire about their employee background checks, and clearly communicate your cleaning needs and expectations to ensure a good fit for your home or business.
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What is the most common type of project or service your company provides?
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The most common type of cleaning service Elite Maids provides is house cleaning, which involves dusting, vacuuming, and mopping. This service is also known as room cleaning.
What does general house cleaning include?
• Dusting all surfaces and objects, including ceilings and skirting boards
• Vacuuming or mopping floors
• Polishing floors
• Cleaning bathrooms
• Polishing mirrors
Other types of cleaning services
• Deep cleaning: A more thorough cleaning that focuses on important areas like the kitchen and bathroom
• End of tenancy cleaning: Similar to a deep clean, but follows a checklist approved by the landlord
• Move-in/move-out cleaning: A cleaning package for when someone moves in or out of a home
Elite Maids can also provide commercial cleaning services for schools, offices, and businesses.
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In what ways is your company environmentally friendly?
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Our cleaning company prioritizes environmental friendliness on request by using plant-based, biodegradable cleaning products with minimal volatile organic compounds (VOCs), opting for reusable microfiber cloths, minimizing water usage during cleaning, properly disposing of waste, and choosing packaging made from recycled materials, all while educating our staff on sustainable cleaning practices.
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What would you like your customers to know about your company?
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As a cleaning company, we want our customers to know that we prioritize exceptional quality, reliability, and trustworthiness in every cleaning service we provide, ensuring their homes are thoroughly cleaned while respecting their belongings and personal space, all with a focus on flexible scheduling and excellent communication to meet their specific needs.
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What is your company best known for?
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Our cleaning company is best known for its exceptionally thorough and customized cleaning services, utilizing eco-friendly products while providing a high level of personalized customer care; we prioritize understanding each client's unique needs and tailoring our cleaning approach accordingly, ensuring a consistently high standard of cleanliness in every home or office we service.
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What separates your company from the competition?
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What sets our home and office cleaning company apart is our deep commitment to personalized service, eco-friendly cleaning practices, highly trained staff with specialized expertise, and a transparent, customer-centric approach that allows us to tailor cleaning plans to each individual client's specific needs, ensuring a consistently high level of cleanliness while prioritizing environmental responsibility.
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Does your company offer a warranty or guarantee?
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Yes, our cleaning company offers a satisfaction guarantee on our services, meaning if you are not completely happy with the cleaning job, we will re-clean the areas in question within a specified timeframe at no additional cost.
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What questions do customers most frequently ask you? What is your answer?
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• How much will it cost to clean my house? Our pricing is based on the square footage of your home, the number of bedrooms and bathrooms, and the type of cleaning service you choose.
• What services are included in regular cleaning? A regular cleaning typically includes vacuuming, dusting, surface wiping, bathroom cleaning (toilet, sink, tub), and kitchen counter cleaning.
• Do you offer deep cleaning services? Yes, we offer deep cleaning options which include additional tasks like inside appliances, window cleaning, baseboard cleaning, and thorough floor scrubbing.
• Do you require me to provide cleaning supplies? No, our cleaning team brings all the necessary cleaning products and equipment.
• Can I choose my cleaning day and time? We can work with your schedule to find a cleaning day and time that best suits you.
• How do you screen your cleaning staff? All our employees undergo background checks and are thoroughly trained in professional cleaning practices.
• Are you insured? Yes, we have liability insurance to protect your property in case of any damage.
• What should I do to prepare for the cleaning? Please put away valuables, tidy up clutter, and let us know if there are any specific areas you want us to focus on.
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Does your company offer discounts to senior citizens or veterans?
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Yes, we offer discounts to veterans and senior citizens.
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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Recently, our team completed a comprehensive deep cleaning project for a large residential home. The project involved cleaning and sanitizing all rooms, including the kitchen, bathrooms, living areas, and bedrooms, to ensure a spotless and healthy living environment.
Challenges:
One of the main challenges we faced was the extensive amount of clutter and accumulated dirt in the home, as the property had not been professionally cleaned in several months. Additionally, the project required specialized cleaning techniques to remove stubborn stains and grime from various surfaces.
Costs:
The total cost of the project was $1,200, which included labor, cleaning supplies, and equipment. We provided the client with a detailed cost breakdown, ensuring transparency and no hidden fees.
Innovative Solutions:
To tackle the extensive clutter and dirt, we used a systematic approach, starting with decluttering and organizing each room before deep cleaning. For stubborn stains and grime, we employed eco-friendly, industrial-strength cleaning solutions that effectively removed dirt without damaging surfaces.
We also utilized advanced cleaning equipment, such as high-efficiency vacuum cleaners and steam cleaners, to ensure thorough cleaning and sanitization. Additionally, we implemented a zone-based cleaning approach, where different teams focused on specific areas simultaneously, ensuring efficient use of time and resources.
Outcome:
The project was completed on time and exceeded the client's expectations. The home was spotless, sanitized, and ready for the family to enjoy. The client was highly satisfied with our professionalism, efficiency, and the quality of our work, leading to a long-term contract for regular cleaning services.
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Tell us a little about your company.
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Elite Maids, a locally owned and operated cleaning company, has been trusted for over seven years in providing professional cleaning services to Chester County Pennsylvania, West Chester, Downingtown and surrounding areas. Our dedicated teams deliver exceptional home, office, and commercial cleaning services, ensuring thousands of satisfied repeat customers. With a strong focus on quality, we take pride in making your space clean, healthy, and comfortable. From deep cleanings to regular maintenance, our experienced professionals cater to your specific needs. Using high-quality products and equipment, we leave no corner untouched. Experience the difference of a reliable cleaning service in West Chester County, Pennsylvania and surrounding areas.
Our Mission
At Elite Maids, our mission is to deliver exceptional cleaning services that exceed your expectations. We are committed to creating a spotless and comfortable space for you to enjoy, whether it's your home, office, or rental property. Our team of professional cleaners are dedicated to providing reliable, efficient, and high-quality cleaning solutions.
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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We accept: credit cards, debit cards, and electronic payments.
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