|
Questions & Answers
|
|
Q:
|
What advice would you give to a customer looking to hire a company like yours?
|
|
A:
|
With all the cookie-cutter maid services in Dallas, how do you know which one to pick? Here you'll learn how to easily ferret out the junk from the gems with just a few questions. After years of growing a top-notch maid service in Dallas I've discovered what you should ask to find the best. I hope this will be helpful for you in finding the best maid service in Dallas, sparing you wasted time and money. The three questions to ask a maid services in Dallas are 1) "Do you send the same team to clean out house?", 2) "What is your annual employee turnover rate", and 3) "Why are your people the Best?"
Question 1:
"Do You Send the Same Team to Clean Our House?"
First, does the maid service in Dallas send the same team? This is very important for four reasons: 1) consistent quality, 2) a sense of ownership by the cleaning professional, 3) less breakage, 4) and the peace of mind of knowing who is cleaning your home.
Having the same team clean allows that team to learn how to clean your house more efficiently. They become acquainted with what each family wants, allowing them to tailor the cleaning according to customer's needs. As time goes on, cleaning is consistent and might become better as the professional house cleaners learn the layout of the house finding a routine that best gets the cleaning done.
The professional house cleaner gains a sense of ownership of your house. Your house is now their house, their responsibility. Indeed, once they have a house, they prefer none of their peers to service "their" house for they do not know what the quality will be. They want you to be happy, for if you are happy, they know you will pass on praise to their supervisor when they call. They want a sense of accomplishment. And those maid services in Dallas that know how to find individuals that feel good from a job well done are the professionals you want.
As they learn how to clean your house and have a sense of ownership/responsibility, there is less breakage of valuables.
|
|
|
Q:
|
What is the most common type of project or service your company provides?
|
|
A:
|
Residential Home Cleaning
|
|
|
Q:
|
What would you like your customers to know about your company?
|
|
A:
|
HOW IS EMILY’S MAIDS DIFFERENT?
Emily’s Personnel Service is the perfect choice for homeowners, as we strive to match them with the best housekeepers, according to their needs.
While most of our homeowners require cleaning in a weekly, biweekly or monthly basis, the housekeepers are also available for occasional services.
The experienced, professional housekeepers, provide their own transportation and lunches.
If your regular housekeeper is ill, has a personal emergency, or cannot make it for whatever reason, we will match you with substitute house cleaner.
If you like the first housekeeper and you become a recurring weekly or biweekly customer, he or she can become your regular housekeeper. If you dislike the housekeeper for any reason, we can connect you with a different one that will be better suited for your needs.
If you have scheduled a service appointment and must cancel or reschedule it for any reason, we require you to contact us know within a 48-hour period.
OUR PRICES! Our prices mop the floor with the competition! These are some of the best rates in Dallas for house cleaning services. Emily’s Maids gives you the best of both worlds: connecting you with an excellent home cleaner at an excellent price.
|
|
|
Q:
|
What is your company best known for?
|
|
A:
|
Emily’s Personnel Service offers access to the high quality residential cleaning services at the most affordable prices in Dallas. We are proud to connect you with professional housekeepers and cleaning professionals in Dallas and surrounding cities including Frisco, Plano, Irving, Garland, Richardson and Carrollton. We match housekeepers to homeowners; the contractors customize their service to fit the specific needs of the customer.
Experienced and meticulous housekeepers will clean your home from ceiling fans to baseboards!
|
|
|
Q:
|
What separates your company from the competition?
|
|
A:
|
Emily's Maids has been recognized by CBS DFW TV as "the best house cleaning in Dallas"
|
|
|
Q:
|
Does your company offer a warranty or guarantee?
|
|
A:
|
100% Satisfaction Guarantee
If you are unsatisfied with any area, call us within 48 hours and we will go back for free to clean!
|
|
|
Q:
|
What questions do customers most frequently ask you? What is your answer?
|
|
A:
|
For the most commonly asked questions, go to https://emilysmaids.com/help
|
|
|
Q:
|
Is your company a member of any associations?
|
|
A:
|
ARCSI
|
|
|
Q:
|
Tell us a little about your company.
|
|
A:
|
Emily’s Maids mission is to provide above average cleaning with below average pricing. The story on why this was our mission starts in 2011 when I founded Emily’s Maid after trying to help a fellow maid service owner.
In 2011 Maid 2 Order was a relatively new home cleaning service struggling to get customers. They were less expensive than my maid service. They needed more cash flow, thus they needed more customers. I thought why not forward our cost conscious cleaning leads to his service. Unfortunately they did not survive due to lack of cash flow. I later discovered it was not so much lack of customers, they simply were not charging what they were worth. Anyway, I thought why not start a lower cost maid service for more cost conscious clientele we encounter. I knew profitability challenges awaited, however I felt it could be done. I started with the mission of cutting costs wherever I could. And I successfully found ways other maid services were not doing!
First, Emily’s Maids would not have all the bells and whistles that more premium services offered. We would be a lean, mean, cleaning machine! One major cost saver was leveraging third world labor for such tasks as customer service, running operations, web design, or any task that could be done remotely. However we found that to provide sufficient value to our customers we could not cut as much costs as I wanted. For example Emily’s Maids forwent insurance at the beginning with the idea that if something went wrong the customer’s homeowners insurance would still protect them. Even though, and fortunately, no major accidents had occurred, I decided to have insurance. We are now insured for $1,000,000.00. Overall, we’ve done a great job controlling costs in order to leverage better pricing.
Second, we nearly eliminated marketing costs by 1) referring the cost conscious customers from my premium maid service to Emily’s Maids for free, 2) having semi-respectable search engine optimization (SEO) skills, and 3
|
|
|
Q:
|
Has your company received any awards?
|
|
A:
|
Voted "the best house cleaning in Dallas" by CBS TV
A+ Rated by the BBB
|
|
|
Q:
|
What forms of payment do you accept? (cash, check, credit cards, etc.)
|
|
A:
|
Credit Card accepted:
Amex
Visa
Mastercard
Discovery
|
|
|
|
|