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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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When looking to hire a janitorial company, prioritize checking their experience in cleaning similar spaces, thoroughly reviewing online reviews, asking for references from past clients, verifying their insurance coverage, clearly outlining your cleaning needs, and getting detailed written estimates from multiple companies before making a decision.
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What is the most common type of project or service your company provides?
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The most common type of janitorial and cleaning service we provide companies is regular office cleaning, which typically includes tasks like dusting, vacuuming, trash removal, restroom sanitation, and cleaning common areas and workspaces, usually performed on a daily or weekly basis depending on the building type.
Key points about this common service:
• Basic tasks: Dusting, sweeping floors, emptying trash cans, cleaning restrooms, wiping down surfaces.
• Frequency: Daily or weekly, depending on the client's needs and building usage.
• Applicable to various businesses: Offices, schools, retail spaces, community buildings.
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In what ways is your company environmentally friendly?
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Our cleaning company prioritizes environmental friendliness on request by using plant-based, biodegradable cleaning products with minimal volatile organic compounds (VOCs), opting for reusable microfiber cloths, minimizing water usage during cleaning, properly disposing of waste, and choosing packaging made from recycled materials, all while educating our staff on sustainable cleaning practices.
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What would you like your customers to know about your company?
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As a janitorial cleaning company, we want our customers to know that we prioritize exceptional quality cleaning services, delivered with reliability, professionalism, and a strong commitment to customer satisfaction; this includes thorough attention to detail, flexible scheduling options, transparent communication, and a dedication to using environmentally friendly products, all while maintaining a high standard of safety and hygiene practices in every cleaning job we undertake.
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What is your company best known for?
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Our janitorial cleaning company is best known for its exceptional attention to detail, consistent high-quality cleaning services, and commitment to using environmentally friendly products, ensuring a healthy and clean workspace for our clients while prioritizing customer satisfaction and reliability; we pride ourselves on being a trusted partner for maintaining a pristine environment in any facility, big or small.
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What separates your company from the competition?
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What sets our cleaning company apart is our unwavering commitment to providing a highly personalized, eco-friendly cleaning service with a focus on meticulous attention to detail, backed by a dedicated team of extensively trained professionals and exceptional customer service; we prioritize building long-term relationships with our clients by understanding their unique needs and tailoring our cleaning approach accordingly.
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Does your company offer a warranty or guarantee?
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Yes, our cleaning company offers a satisfaction guarantee on our services, meaning if you are not completely happy with the cleaning job, we will re-clean the areas in question within a specified timeframe at no additional cost.
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What questions do customers most frequently ask you? What is your answer?
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• "How much will it cost?" Our pricing is based on the square footage of your facility, the frequency of cleaning, and the specific services required. We can provide you with a detailed estimate after assessing your needs.
• "How long have you been in business?" We have been operating for more than 7 years, with a proven track record of providing reliable cleaning services to businesses like yours.
• "What services do you offer?" We provide comprehensive cleaning services including floor care, trash removal, bathroom sanitation, window cleaning, carpet cleaning, and specialized cleaning for specific areas like kitchens or labs, depending on your needs.
• How often can you clean?" We can tailor our cleaning schedule to your needs, whether you require daily, weekly, bi-weekly, or monthly cleaning services.
• "Are your employees’ background checked?" Yes, all our cleaning staff undergoes thorough background checks and are trained in industry best practices.
• "Do you carry insurance?" Absolutely, we have comprehensive liability insurance to protect both you and our employees in case of any incidents.
• "How do you handle complaints or issues?" We have a dedicated customer service team available to address concerns promptly, and we will work with you to resolve any issues to your satisfaction.
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Does your company offer discounts to senior citizens or veterans?
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Yes, we offer discounts to veterans and senior citizens.
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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Recently, our team completed a comprehensive cleaning project for a large corporate office building. The project involved deep cleaning and sanitizing all office spaces, common areas, restrooms, and conference rooms over a weekend to ensure minimal disruption to the client's operations.
Challenges:
One of the main challenges we faced was the tight timeframe. The client required the entire building to be cleaned and sanitized within 48 hours. Additionally, the building had high-traffic areas with stubborn stains and dirt that required extra attention.
Costs:
The total cost of the project was $1,800, which included labor, cleaning supplies, and equipment. We provided the client with a detailed breakdown of the costs, ensuring transparency and no hidden fees.
Innovative Solutions:
To meet the tight deadline, we deployed a larger team of experienced cleaners and utilized advanced cleaning equipment, such as high-efficiency scrubbers and steam cleaners. We also implemented a zone-based cleaning approach, where different teams focused on specific areas simultaneously, ensuring efficient use of time and resources.
For the high-traffic areas with stubborn stains, we used eco-friendly, industrial-strength cleaning solutions that effectively removed dirt without damaging surfaces. Additionally, we incorporated electrostatic sprayers for sanitizing, which allowed us to cover large areas quickly and thoroughly.
Outcome:
The project was completed on time and exceeded the client's expectations. The office building was spotless, sanitized, and ready for use by Monday morning. The client was highly satisfied with our professionalism, efficiency, and the quality of our work, leading to a long-term contract for regular cleaning services.
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Tell us a little about your company.
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Professional Janitorial Services
Exton Janitorial, a locally owned and operated cleaning company, has been trusted for over seven years in providing professional cleaning services to Exton, Downingtown, West Chester Pennsylvania and surrounding areas. Our dedicated teams deliver exceptional office, and commercial cleaning services, ensuring thousands of satisfied repeat customers. With a strong focus on quality, we take pride in making your space clean, healthy, and comfortable.
From deep cleanings to regular maintenance, our experienced professionals cater to your specific needs. Using high-quality products and equipment, we leave no corner untouched. Experience the difference of a reliable cleaning service in Exton, West Chester, Pennsylvania and surrounding areas. Contact Exton Janitorial today for a refreshing and spotless space.
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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We accept: checks, credit cards, debit cards, and electronic payments.
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