|
Q:
|
What advice would you give to a customer looking to hire a company like yours?
|
|
A:
|
I would suggest to always discuss their needs by phone first, maybe there's an advise that can save the customer some time and money. Of course, pick the company based on their information, experience and licensing.
|
|
|
Q:
|
What is the most common type of project or service your company provides?
|
|
A:
|
Mostly it's washer, refrigerator and stove repairs. They are the most common appliances that costumers have issues with, since there are lots of ware and tear parts. Dryers, dishwashers, etc. are common as well and we provide service and repair for all home appliances
|
|
|
Q:
|
In what ways is your company environmentally friendly?
|
|
A:
|
7 Days Appliance is registered with EPA (United States Environmental Protection Agency) and recycles 100% of used appliance parts and units.
|
|
|
Q:
|
What would you like your customers to know about your company?
|
|
A:
|
We have been family owned and operated for 14 years and have repeated customers from all areas of San Diego for many years. We follow our traditions and always provide superior services with affordable prices. Technicians give up-front estimates after the diagnosis of the problem and most repairs are done within their first visit!
|
|
|
Q:
|
What is your company best known for?
|
|
A:
|
Being reliable and getting back to customers. We are the only company providing you 1+ year warranty on the labor and we always have a free extended warranty on the manufacturers parts for up to 10 years. If we do the repair - we do it right and we stand behind our words and actions.
|
|
|
Q:
|
What separates your company from the competition?
|
|
A:
|
Our name states that we are open for business 7 days a week, 365 days a year. We are open daily 8 AM - 9 PM and never charge extra for evenings, weekends or holidays. Same day appointment is always available and your appliance needs will be resolved immediately with high quality service and 100% guaranteed
|
|
|
Q:
|
Does your company offer a warranty or guarantee?
|
|
A:
|
We offer a 100% satisfaction guarantee, as mentioned earlier 1+ year warranty labor and all parts are genuine manufacturers' parts that all have extended warranties for 2-10 years
|
|
|
Q:
|
What questions do customers most frequently ask you? What is your answer?
|
|
A:
|
Most common question is "how soon can it be repaired"? Most common answer is "right now, on site". That is because we have lots and lots of common parts in stock. But even if it's a special part that only manufacturer carries, we deal with all the local manufacturers' warehouses and are able to get the parts needed the same day.
|
|
|
Q:
|
Does your company offer discounts to senior citizens or veterans?
|
|
A:
|
7 Days Appliance Repair always offers a $30 discount for first time customers, we feel that it's a nice way to introduce ourselves to new clients. Seniors get additional 15% off as well as the veterans/military get 20% off any repair.
|
|
|
Q:
|
Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
|
|
A:
|
Recently, a high-end LG washer of our long-time customer faced lots of issues. Its pulley (support for the motor belt) has corroded the plastic outer tub because of the overloading and has made a crack in the tub. Water was leaking all over the garage. An intire tub was taken of the transmission and motor, was completely disassembled and the outer portion was replaced. Typical appliance company would charge around $220+ for labor but we did our standard $129 and applied a discount for that since the part was already $155 (the entire outer tub assembly). It was a challenging job and took 3,5 hours of hard work and lots of effort but in the end the costumer was completely satisfied and was happy to get his clothes back to laundry.
|
|