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Questions & Answers
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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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If you are not loving the current results of your skincare routine, give Rodan + Fields a try. Our multi-med therapy regimens address the issues of sensitive skin, sun damage, acne and anti-aging backed by a 60 day money back guarantee.
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What is the most common type of project or service your company provides?
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A:
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Skincare addressing common needs of anti-aging, sun damage, acne and sensitive skin.
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What would you like your customers to know about your company?
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A:
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Dr. Katie Rodan & Dr. Kathy Fields, the creators of Proactiv, dreamed of bringing dermatology to the masses. Their goal was to create products to address the biggest skin concerns of sensitive skin, sun damage, acne and anti-aging. In 2002, they introduced Rodan + Fields to retailers such as Bloomingdales, Henri Bendel, and Nordstrom where R+F quickly became the #1 clinical skincare brand. In 2006 & ’07, a shift in department store foot traffic and rise of social media caught their attention and discovered their success was not due to expensive marketing and advertising, but rather word of mouth. Taking a tremendous risk, they pulled out of retail in 2008 and handed the business over to entrepreneurs like myself. R+F became the 1st successful retail brand to exit brick and mortar and leverage the social commerce channel. Fast forward to today in a $15B skincare industry, R+F is the #2 premium skincare brand and fastest growing skincare company in the U.S.
Rodan + Fields is currently sold in the US, Canada, and coming to Australia in April 2017 with many more countries to follow. R+F has experienced double digit growth year after year since 2008 reaching $626M in annual sales in 2015, creating 700,000 satisfied preferred customers, and rated the #1 premium anti-aging and acne brands. R+F is on the road to #1 and NOWHERE NEAR SATURATION. With a 90% year over year annual growth in 2015, imagine the potential as we continue to share these products and expand globally.
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What is your company best known for?
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Results driven, clinically proven skincare.
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What separates your company from the competition?
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Our products deliver on their promises backed by a 60 day money back guarantee.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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60 day empty bottle money back guarantee both on the products and business kits.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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What are the best products to use for my skin type. I provide a consultation with product recommendations as well as directions of use.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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Corporate does not but I can offer discounts to my clients.
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Q:
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Tell us a little about your company.
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A:
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Dr. Katie Rodan & Dr. Kathy Fields, the creators of Proactiv, dreamed of bringing dermatology to the masses. Their goal was to create products to address the biggest skin concerns of sensitive skin, sun damage, acne and anti-aging. In 2002, they introduced Rodan + Fields to retailers such as Bloomingdales, Henri Bendel, and Nordstrom where R+F quickly became the #1 clinical skincare brand. In 2006 & ’07, a shift in department store foot traffic and rise of social media caught their attention and discovered their success was not due to expensive marketing and advertising, but rather word of mouth. Taking a tremendous risk, they pulled out of retail in 2008 and handed the business over to entrepreneurs like myself. R+F became the 1st successful retail brand to exit brick and mortar and leverage the social commerce channel. Fast forward to today in a $15B skincare industry, R+F is the #2 premium skincare brand and fastest growing skincare company in the U.S.
Rodan + Fields is currently sold in the US, Canada, and coming to Australia in April 2017 with many more countries to follow. R+F has experienced double digit growth year after year since 2008 reaching $626M in annual sales in 2015, creating 700,000 satisfied preferred customers, and rated the #1 premium anti-aging and acne brands. R+F is on the road to #1 and NOWHERE NEAR SATURATION. With a 90% year over year annual growth in 2015, imagine the potential as we continue to share these products and expand globally.
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