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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Make sure you feel comfortable with your inspector, and he/she answers your questions in full. Maryland law requires all inspectors/salesman to be licensed as salesman. Only deal with a company that has licensed inspectors.
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Q:
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What is the most common type of project or service your company provides?
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A:
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We specialize in the installation of drainage systems (french drains) to prevent flooding of foundations. We also structurally reinforce foundations with bowing or cracked foundations along with underpinning of walls.
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Q:
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What would you like your customers to know about your company?
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A:
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We return phone calls (biggest complaint about contractors) and work with our clients to make sure their experience with Key Consultants is pleasant. We pride ourselves as the type of company which understands the stress caused with a leaky basement. We work closely with our clients to guide them through the process and to make sure their project is completed too their satisfaction.
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Q:
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What is your company best known for?
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A:
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Its customer service.
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Q:
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What separates your company from the competition?
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A:
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We are straight forward with the process and never sugar coat what needs to be done
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Q:
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Does your company offer a warranty or guarantee?
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A:
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We offer lifetime transferable warranty
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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We offer discounts for our brave service men and woman. Police also receive discounted services.
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Q:
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Is your company a member of any associations?
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A:
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B.B.B
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We take cash, credit cards, checks, etc.
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