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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Look for a well seasoned, knowledgeable and preferably certified cleaning service.
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Q:
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What is the most common type of project or service your company provides?
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A:
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The most common services we provide are our STR cleanings and our Bi-Weekly basic cleanings for our current clients.
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Q:
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In what ways is your company environmentally friendly?
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A:
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Zen Haven offers Eco-friendly cleanings upon request using 100% Green and environmentally safe products.
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Q:
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What would you like your customers to know about your company?
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A:
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We pride ourselves on our customer satisfaction and attention to detail. We won't leave until you are 100% satisfied with our service
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Q:
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What is your company best known for?
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A:
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Zen Haven is best known for our friendliness, the level of respect we have for you & your space and our dependability.
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Q:
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What separates your company from the competition?
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A:
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We have went through rigorous training and certification procedures to provide our services using the industries best practices and policies. We incorporate our knowledge and love for the industry to provide an excellent experience for the client.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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Of course! We guarantee 100% satisfaction. Before we leave, we do a walkthrough with the client and address any short-falls immediately. If the client is unavailable or not present, they can simply give us a call and we will return to make it right and see to it that they never experience the issue again.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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They usually ask how long we've been cleaning in which I give them our history and how we came about.
The second most common question is if they have to be there during the cleaning in which I inform them that as long as we have some form of entry to the home or office there is no requirement for them to be present.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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Zen Haven offers a $25 discount to seniors and vets and we also provide a free cleaning to parents experiencing the recent loss of a child.
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Q:
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Is your company a member of any associations?
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A:
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Yes, infact we're Trained and Certified Members of the American Home Cleaners Association.
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Q:
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Tell us a little about your company.
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A:
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Zen Haven originally opened in Tampa Bay Florida in 2008. We started out cleaning only residential properties and adventually took on office cleaning then further down the line was introduced to STR cleaning. We thoroughly enjoy our clients and their families that we come to know and couldn't see ourselves working any other job.
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Q:
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Has your company received any awards?
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A:
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Yes, Zen Haven was awarded Premier Cleaning Company for 2023 by AHCA.
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accepted cash or card. Unfortunately we are no longer accepting checks.
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