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Q:
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What advice would you give to a customer looking to hire a company like yours?
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Make sure the contractor is licensed in their State, and that their insurance is current and a sufficient amount of coverage.
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What is the most common type of project or service your company provides?
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Typical projects for us are complete re-roof, removing all old roofing, inspecting the decking, and installing new lifetime 50 year architectural shingles. Also completely remove all old siding, inspect all substrate material and install new lifetime vinyl siding. Includes all trim work, soffit and fascia wrapped in metal to match siding.
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In what ways is your company environmentally friendly?
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We promote energy conservation thru the sales and installation of EnergyStar approved products significantly reducing your homes energy bills. We also promote the use of solar panels whenever applicable.
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What would you like your customers to know about your company?
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As a newly formed company we have been chosen to work directly as a beta test program representing the manufacturer. In both sales and installation. Therefore the products are being installed by the companies who make them, which provides rock solid warranty. In years past we would see a lot of finger pointing with the installer blaming problems on the manufacturer, and visa versa. The way were doing it allows no room for error or passing the buck.
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What is your company best known for?
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One of the things that really stand out with our customers is our ability to work with the homeowners insurance and often get items replaced at little or no cost to the homeowner. We will not file fraudulent claims, however we will meet with adjusters on behalf of the home owners to make sure insurance is providing fair replacement cost value where damage has occured.
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What separates your company from the competition?
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Working directly with several manufacturers for both the sales and installation of our products. No sub-contractor to potentially mess things up. As well we have the industries best installers available to us at any given time with a rock solid working relationship. We take very good care of our contractors with the top pay and can therefore retain these folks for any given job.
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Does your company offer a warranty or guarantee?
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Yes we provide 5 years on workmanship and lifetime on all materials we sell.
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What questions do customers most frequently ask you? What is your answer?
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What is it going to cost, and how soon can you get it done. We answer with a very solid best price policy. We give our absolute best price up front. For those who insist on negotiating price, we kindly back away and inform them that perhaps we are not a proper match for their project. Our position on this is simply that if a contractor had the ability to Discount price throughout the process why didn't he just do it in the beginning. Just because you're a better negotiator than your neighbor does not mean that you should get a better deal. With regards to installation delivery time we don't promise anything other than what we can deliver realistically short of any factors beyond our control. We're not one to take an order and promise something just to get it off the street. Too many contractors today take that approach.
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Does your company offer discounts to senior citizens or veterans?
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Yes depending on the project and the materials, we will offer anywhere from two to 5% discount for seniors or veterans.
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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Recently we sat down with a customer in Vale Oregon who had a beautiful home built into the side of a mountain which did not blend in naturally. After discussing the customers goals it was determined they wanted the home to blend right into the mountain making it nearly invisible. Several photos were taken of the home and sent in for masking and returned to us. Through custom software we were then able to sit down with the homeowner, and apply various styles and colors of materials to the home right before their eyes. This allowed them to see what their home would look like complete before the work ever commenced. The before and after photos will be posted on our portfolio. It was an amazing transformation and the customer could not be more pleased.
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