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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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The main advice I can offer is please understand the BEST & MOST ACCURATE method to prepare a “QUOTE” aka:“ESTIMATE” involves physically SEEING/VISITING the
job-site and taking several measurements along the property line or future fence perimeter. This ensures no surprises pop up by way of excessive brush, tree roots, bamboo, etc. or horrific digging conditions. Those situations can SIGNIFICANTLY AFFECT the amount of labor needed to complete the job, thus increasing the final price. If the additional labor was not figured into the initial contract, then you -the customer- may be UNPLEASANTLY surprised by a MORE EXPENSIVE final bill!
ALWAYS insist that the contractor verify the FINAL/TOTAL COST matches the contract price by both MEASURING/VISITING the site and by communicating and even coming out and asking if there can or will be any hidden or added fees!
Follow your instincts as well!! If something seems ”shady” or ”too good to be true”, it probably is!
Lastly, saving money and getting a great deal is AWESOME, but keep in mind that MORE OFTEN THAN NOT, it will save you??money??OVERALL, if you select the ”mid-range priced” company instead of the ACTUAL CHEAPEST estimate! Sometimes ”cheap” means just that -CHEAP- both in price AND QUALITY!
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Q:
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What is the most common type of project or service your company provides?
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A:
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Our primary service(s) offered/provided is all types of residential AND commercial fence installation and any type of repairs or (small) replacements (ex:tree fell damaging a post or two and a section, etc).
There’s NO job too BIG or too SMALL; at MERCER FENCE we do them ALL!
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Q:
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What would you like your customers to know about your company?
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A:
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At Mercer Fence, we are proud to offer more than 50 years of experience all over the industry. When you trust us to provide and install your new property line, you will truly receive the best service because we are unique in that we treat ALL OUR CUSTOMERS as though they are our favorite aunt or our grandmother. We will ALWAYS go ABOVE & BEYOND to get it “BETTER THAN RIGHT”... we aim for PERFECT and it shows in the work, AND NOT THE COST!
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Q:
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What is your company best known for?
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A:
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We are never going to turn you down because your repair is “TOO SMALL” or “NOT WORTH IT” -one section or post or 1,000 linear feet- every job matters and is important to us: because we know it matters to YOU!’
PLUS- we provide the HIGHEST QUALITY MATERIALS AND CRAFTMANSHIP for the MOST REASONABLE PRICES!
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Q:
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What separates your company from the competition?
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A:
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We are different from our competitors due to the passion that drives us to always strive for perfection! We are constantly looking to improve.
PLUS- being a small, family owned business- we really take the extra few minutes to get to KNOW our customers... not just as CUSTOMERS, but as PEOPLE, too.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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We DO have different warranties and guarantees. However, they vary depending on the material, etc., so please read your contract thoroughly for those details.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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FAQs:
??What is the cost of the estimate?
??? FREE ESTIMATE & NO OBLIGATION
??Will you guys install these materials l have already purchased?
??? YES WE WILL!
??Can you sell me just the materials? I’m going to install it myself.
??? AGAIN, YES!
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accept all forms of legal tender including, but (probably) not limited to: ??Cash
??Check
??All major CC
??VISA
??AMEX
??MasterCard
??Discover
??PayPal
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