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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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First, Speak with them to get a feel of how personable they are. How are there communication skills. Do they do the listening (your needs), or the talking (let me close this deal and move on). It should always be about the prospective customer and existing client. Good listening skills, outstanding work and customer praise is what builds solid reputations and leads to word of mouth referrals.
Second, Are they responsive and responsible, How long does it take for them to respond to a phone call, text or email. Do they have a website or an email to match. Do they have a plan in place should they become sick. Do they have references for you to call etc.
If they pass this test and meet your expectations, I would then ask, do you bid jobs for quantity or quality. You want someone who is going to put themselves in your place and therefore should be expected to be meticulous in the work they do. If they show up sloppy and disorganized, this is probably a good indication of the work they'll do for you as well. There's nothing wrong with driving an old truck and wearing a comfortable pair of old broken in boots. But it's not ok to show up late in any age vehicle with windows you can't see through, stacks of paper covering their dash whike they search for a business card and notepad.
Hopefully these tips help you in your search in finding and selecting the right individual and company.
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What is the most common type of project or service your company provides?
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Weekly, Bi-Weekly or as needed professional lawn care and maintenance.
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In what ways is your company environmentally friendly?
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We offer environmentally friendly fertilizers, insecticides and weed killers as an option when requested. Some customers prefer it while others don't.
We also use quieter and less polluting four cycle equipment which are powered by gas only engines. Our equipment does not create purple exhaust from 40:1 oil/gas mixes that all two cycle leaf blowers and weed eaters require. This is slowing becoming the standard as consumers are tired of loud stinky lawn equipment.
And for smaller spaces we use cordless 40 volt battery powered equipment.
In other words, we do our best to leave the smallest carbon footprint we can.
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What would you like your customers to know about your company?
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Our customers always comes first. Always.
We pride ourselves on the work we do. We are meticulous in how we work. Our goal is to do it right the first time and as if we were the customer.
The work we do builds loyalty, trust and repeat business. That means everything to us. And we hope it means a lot to our current and future customers as well.
So for North Valley Lawn Care, it's about quality over quantity. We offer competitive prices and do a great job because we love what we do.
It's about repeat business, referrals and doing a great job.
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What is your company best known for?
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Professionism, helping people and doing a great job on time and as promised.
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What separates your company from the competition?
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The time we spend on and for each customer. Our attention to detail, finding the little things that others may and will overlook. Our work ethic, integrity, honesty and the quality of work we do.
What do we mean by that. Any company can show up and mow, blow and go including ours. And that can easily happen when you put quantity over quality, grow to fast, cut corners to keep up with demand and are more profit driven vs. doing what you love and keeping it simple.
More Details
Let's use physicians and medical groups as a good comparable example. Physician A sees 10 patients a day and spends an average of 20 minutes with each patient going over their records from the previous visit and addressing any and asking if anything has changed, is new and how the family is doing etc. The physician may say that's great, but since you were here last time I made a note that x condition or symptom was bothering you. Since we're talking, how have you been sleeping. Did you cut back on the junk food and work stress? So Mr. Patient I wound suggest more sleep, reduce your stress once a day walking. I'm going to prescribe a vitamin B 200 mgs. I'll see you again in two weeks if you're not better. This physician is taking the time to review past records, notes and findings while at the same time is asking a set of questions to determine he or she is capturing and noting everything.
Now let's look at Physician B who sees 27 patients a day and spends roughly 5-7 minutes with each one. The conversation might go something like this, so what brings you in today. I might have the flu or a virus or something. I just have not been feeling well. Well there are a few viruses going around. I'm going to write you a prescription for an antibiotic. Give that a try and call us back in 10 days.
These were just examples of how two different physicians run their practices. Physician A took the time to review the past, talk about the present and make recemmendations moving forward.
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Does your company offer a warranty or guarantee?
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We back our work to every customer. If you're not satisfied, let's have a discussion. If we mde a mistake, we'll own it and address it including a possible discount or full refund. Customers first.
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What questions do customers most frequently ask you? What is your answer?
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Q1, I’d like to get an estimate for weekly lawn care.
A1, Thanks for reaching out to us. We’d be glad to try and help. We need your physical address so we can look at the property, and/or meet with you to provide an estimate.
Q2, Do you offer bi-weekly lawn care.
A2, we do not offer bi-weekly service at this time.
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Does your company offer discounts to senior citizens or veterans?
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Yes.
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Project Gallery
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Testimonials
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