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Q:
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What advice would you give to a customer looking to hire a company like yours?
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A:
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Do you have experience in the area of organizing?
What are your rates? Do you offer any packages? Are the packages pre-paid?
What is your cancellation policy?
What is the minimum hours per session?
What is the cost of additional organizers?
What is the cost of a consultation and how long is the consultation?
Do you charge for shopping for organizing items/tools?
Is there a separate cost for transportation/mileage and tolls?
Are you a member of NAPO?
Do you provide referenced upon request?
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Q:
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What is the most common type of project or service your company provides?
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A:
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Organizing of residential areas.
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Q:
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What would you like your customers to know about your company?
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A:
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We treat every project like it was our own home or business. We are honest and we work with the highest level of integrity and trust. We also value confidentiality. Finally, it is our goal to meet and exceed every clients expectation.
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Q:
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What is your company best known for?
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A:
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The time and attention we put into organizing. We welcome you read our testimonials to confirm.
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Q:
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What separates your company from the competition?
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A:
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Our very generous discount packages and the attention we give to organizing. We do not do one day projects. We don't do them because it takes time to work with a client and get to know their personality and needs. Personality is the basis for designing a successful organizing system. Organizing isn't just about making a space neat it is about developing a working system that can be maintained successful by the client.
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Q:
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Does your company offer a warranty or guarantee?
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A:
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We do not offer a warranty or guarantee. We however, our reputation is very important to the success of the business, with that we have never declined addressing any concerns or issues the client may express. However, it is our policy to check with the client after and before each session to discuss any issues that may have come up as a result of the organization process. I have found that when there is consistent communication with the client issues and concerns can be addressed immediately. Consequently, we have not had a reason to return to a client after completing the project.
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Q:
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What questions do customers most frequently ask you? What is your answer?
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A:
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How long with the organizing project take? After assessing the condition of the space to be organized I provide an estimate. However, I always emphasize that organizing is like opening Pandora's box...you never know what is underneath. In other words it may take more time or less. I also emphasize that all hours purchased in a package are non-refundable but they never expire. So they remain on the books until you call to use them on another project or you can give them to anyone within 5 miles of your residence at the time of purchase.
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Q:
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Does your company offer discounts to senior citizens or veterans?
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A:
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We offer discounts to everyone. Our primary model of business is our discount packages that range from 15-40% off and reduces the hourly rates from our single session rate of $85 or $100 to $51 or %60 depending on location of the project and the number of hours purchased.
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Q:
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Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
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A:
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I recently worked on a house 3 bedroom and 2 bathrooms with a finished basement. The challenge in this project was the basement which was used a laundry area, exercise area, family room, study area and play room.
I did the basement last because it the play area was the most disorganized and the area itself required consideration for the many uses and the people who used it. The most important was the two children ages 5 and 7. The mom lavish them with toys and tools. I could re position all the areas and make them work for the individuals and their personalities and needs, but the play area required a lot of sorting and purging. Then followed by figuring out how to store the many items the children had at their disposal. I researched many containers. I looked at size relative to the space, color, durability and cost. The mother and I finally came to a conclusion how to contain the items. She purchased plastic colored stackable container drawers from the container store and the children really like the containers and have been able to maintain order in the play area. Please see before and after pictures on the website.
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Q:
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Is your company a member of any associations?
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A:
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National Association of Professional Organizers
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Q:
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Tell us a little about your company.
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A:
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Pinch-Hitter started out as a personal assistant company in 1985. We added a cleaning service for a short time in 2002. The cleaning service was eliminated in 2010 when we added the Professional Organizing service. Today Professional Organizing is about 97% of our business. One of my clients gave me a post that reads, "Do what you love, love what you do!" I am.
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Q:
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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A:
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We accept, cash, checks, credit/debit cards, PayPal, Chase QuickPay. However, any credit/debit or PayPal payments will incur a 3% plus .30 transaction fee.
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