|
Questions & Answers
|
|
Q:
|
What advice would you give to a customer looking to hire a company like yours?
|
|
A:
|
Research and choose a provider with great reviews, and clear domain expertise in all things pools. Rather than hire a single-poler who is going to splash and dash, and leave you hanging when you really need it, it’s better to work with an established, reputable company with a deep bench of repair and service technicians who can help resolve any issues your pool may encounter. Look for certifications and ask for references.
|
|
|
Q:
|
What would you like your customers to know about your company?
|
|
A:
|
At PoolLogic, we want our customers to know that we are committed to making pool care simple, reliable, and worry-free. Here's what sets us apart:
(1) Expertise You Can Trust: With over 10 years of experience serving San Diego County, our team is trained to the highest standards in the industry. We handle everything from basic cleaning to complex repairs and equipment installations, ensuring your pool is in top shape.
(2) Full Satisfaction Guarantee: We stand behind the quality of our work. If you're not completely satisfied, we offer a 100% money-back guarantee, no questions asked.
(3) Fully Insured for Your Peace of Mind: You can trust that your pool is in safe hands. We are fully insured, providing protection for you and your property.
(4) Transparent and Easy Setup: We know your time is valuable. That's why we offer easy, transparent pricing and a hassle-free setup that can be done in just minutes.
(5) Comprehensive Service Offerings: Whether you need pool cleaning, equipment upgrades, filter maintenance, or repairs, we’ve got you covered. We also specialize in servicing commercial pools for hotels, apartments, and gyms.
(6) Year-Round Pool Care: Our goal is to keep your pool looking crystal clear all year long, so you can enjoy it whenever you want, without the stress of managing it yourself.
We want our customers to feel confident and relaxed knowing their pool is in the best hands possible with PoolLogic.
|
|
|
Q:
|
Does your company offer a warranty or guarantee?
|
|
A:
|
Yes, PoolLogic offers a 100% satisfaction guarantee on all of our services. If you’re not completely satisfied with our work, we’ll give you your money back—no hassle, no questions asked. This ensures that our customers feel confident and risk-free when choosing us.
|
|
|
Q:
|
What questions do customers most frequently ask you? What is your answer?
|
|
A:
|
What should the customer know about your pricing?
At PoolLogic, our pricing is mostly based on the size of your pool, as that determines the amount of time and chemicals required to keep it sparkling year-round. To get a personalized quote you can visit poollogicsd.com.
|
|
|
Q:
|
Describe a project or service that your company recently completed (include challenges, costs, and innovative solutions).
|
|
A:
|
One recent project we’re particularly proud of involved rescuing a seemingly hopeless green, algae-filled pool, and turning it around in a matter of days. Our customer called us to let us know that their pool had turned green, and their previous pool company was nowhere to be seen. We were able to diagnose the issue as a failed pool filter, and have it repaired and water treated within 24 hours. The pool was back to crystal clear within days, and we earned another customer for life.
|
|
|
Q:
|
Tell us a little about your company.
|
|
A:
|
PoolLogic was founded by industry veterans with a passion for delivering high-quality pool and spa solutions. Our team has years of hands-on experience and started by working on small residential projects, gradually expanding to larger and more complex pools as our reputation for quality and reliability grew. We now service thousands of residential and commercial customers, and are the premier Southern California pool cleaning company.
|
|
|
Q:
|
What forms of payment do you accept? (cash, check, credit cards, etc.)
|
|
A:
|
Check, Credit Card
|
|
|
|
|