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Questions & Answers
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What advice would you give to a customer looking to hire a company like yours?
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You have one goal in mind when you got on the internet and started searching for someone to do something for you that you feel is best in the hands of those that specialize in what you need to have done. Specialize is not a heavily regulated title in the Cincinnati area. You more than likely will receive messages from businesses that have a strategy and a plan as well as an individual that works alone just starting out or maybe retired and doing something on the side. Your home is what you spend a great deal of your income on. It provides stability for you and your family. It is where the happiest of moments are spent. It’s a reflection of you and a solid financial investment for the future. It only makes sense to protect your families well being, health and financial security by hiring a professional that understands and respects those same values. Whatever your budget may be, you should always have access to quality services that are guaranteed to produce results function properly and safely. Quality work that makes you feel confident and customer service that inspires peace of mind carries a price tag usually greater than that of the guy or gal that is scrambling to get in, get paid and get out. They are focused on their need to pay bills and get by which is understandable. We however, along with other top professionals here on thumbtack are focused on your needs and the needs of your family. By sincerely approaching every aspect of our business that way, we in turn will create an environment that will completely satisfy our clients, which generate 71% repeat business for us, and satisfy the needs and personal goals of the Tailored Home Services Family of technicians and their families. By having an honest and straight forward approach everyone wins. Hire based on:
1- Who provided the best overall plan and product or repair solution?
2- Who do you feel has the best system in place to produce the best results in a timely manner and for the price that they quoted?
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What is the most common type of project or service your company provides?
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Our primary client base is mostly homeowners just like yourself with an existing home and a few income property owners here and there. New construction, commercial properties and other parts of the market just don’t appeal to our passions or our companies personality. We boast a very natural and classic approach to the level customer service that we offer and the quality of work that we provide. We focus on providing the most complete experience for our clients. We take time to learn more about your needs up front so our pricing matches our invoices with nothing hidden and no surprises. We never bait with a low price with the strategy to get in the door and then pressure you into buying services or products for the sole purpose of increasing revenue. We know, based on years of paying attention, that if we stand out from the competition with our level of customer service, gain trust with the highest quality of work and transparent pricing along with an overall experience that inspires peace and confidence, we will earn your business today and for years to come. Our entire system is built around setting a higher standard of all around service and you’ll notice it immediately. We are sincerely excited to have the opportunity to earn every new clients business. We hope to earn yours today.
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What is your company best known for?
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We are the fun and progressive company that services the aesthetic aspects of residential plumbing and electrical systems. We have created a business model built for the way homeowners like to shop. The large cumbersome companies with 2 week waiting lists and break the bank pricing are antiquated monsters. We are the fun, honest, down to earth approach to getting things done quickly, efficiently, properly and without making a mess. Hire us once and you’ll see why most that do, hire us over and over.
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What separates your company from the competition?
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1. Upfront pricing. No surprise invoices.
2. On Time
3. No head scratching while we YouTube how to do the job in your driveway.
4. We train to provide 5 star service. The work you hire us for is guaranteed to be done right. We train beyond the job skills and focus on each clients overall experience.
5. We are sincerely friendly and interested in what you have to say and what you want to accomplish with your home.
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Does your company offer a warranty or guarantee?
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We off a complete, no nonsense, easy to understand 100% satisfaction guarantee for every service we offer.
Specific services carry warranties for industry standard lengths of time.
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Does your company offer discounts to senior citizens or veterans?
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The internet is the future. We know this so we have many creative ways for every client to receive discounts for all sorts of things like, flexible scheduling, leaving us reviews, posting about us in social media, serving our country, protecting our families in the local streets, bringing us Starbucks :) and much much more.
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What forms of payment do you accept? (cash, check, credit cards, etc.)
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Cash, checks, Major Credit Cards, google pay, Apple Pay, subway points, baseball cards and high fives.
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